In order to achieve our Strategic Goals, we must ensure that the foundations of the Union are strong. We must protect and develop our financial and human resources and develop our central support and communication functions to ensure that our services flourish.
Our reputation with the College, our primary funder and a key stakeholder, is predicated on sound financial and operational management, and our reputation with our members, our primary stakeholder, is predicated on providing relevant and well-run services.
The Union’s people are its most valuable asset and the Union needs to become an organisation that attracts, rewards and retains the best people.
Goals - By 2016 we will:
- Secure a funding agreement for the years following 2016, with a real-terms increase in the total level of funding from the College for each year of the agreement.
- Review our approach to customer services in all parts of the Union and implement Customer Promises in all of our student-facing services.
- Demonstrate our commitment to being an excellent employer by securing and retaining Investors in People status.
- Grow our reserves and strengthen our balance sheet by generating a surplus in each year of the plan and ensuring that our capital expenditure is outweighed by our depreciation repayments.
- Receive and retain full assurance from internal auditors.
- Complete a review of our organisational structure, including consideration of incorporation or forming of a subsidiary.
- Develop and publish our first Corporate Social Responsibility Policy.
- Engage with the development of any new College strategy and increase the number of positive references to the Union compared to the current plan.
- Develop and publish a Communications and Social Media Strategy.
- Ensure that at least 1,000 students respond to the annual Union Satisfaction survey to ensure that the strategic measures generated in this survey are sound.
We will know that we have succeeded when:
