ICU - Here For You

About the Imperial College Union Advice Service

The ICU Advice Service is a free, confidential, non-judgemental and independent service for all students studying at Imperial College. If you are experiencing a problem with your studies, your halls or you are looking to make a complaint against the College - the Advice Service is here to help. 

If we are unable to advise you with your query, we can point you in the right direction. Our Advice Caseworkers can signpost you to the relevant service or organisation.

Academic Issues

If you're having problems with your studies, get support from a professional Advice Caseworker. We provide guidance on university regulations, appeals, mitigating circumstances, academic misconduct, fitness to practice, fitness to study, disciplinaries and issues with your supervisor.

Halls of Residence

If you are a resident of Imperial College student accommodation and you are facing an issue, get in touch with us. We will be able to advise and advocate on your behalf.

 

Complaints

If you wish to lodge a formal complaint against Imperial College or the Students' Union, get in touch with us. We can advise you on how to process a complaint, support you in assessing your eligibility, and talk you through the timeline of when you can expect to receive an outcome. If you need us, our Advice Caseworkers can advocate for you through the process of a College complaint. 

Signposting

We know that University life can be tough. If you need support with an issue we can't help with, our team can signpost you to the right support within the College, or trusted local and national organisations.