Advice Centre


We help all students at Imperial College London, whether they are Undergraduate, Postgraduate Taught or Postgraduate Research.

Our areas of advice include academic issues (such as appeals & complaints)  non-academic issues (such as debt, housing, legal and employment rights) and wellbeing.

We also support:

  • Recent graduates who have an issue concerning their studies at Imperial e.g. an ongoing complaint
  • Students who have a confirmed offer from Imperial
  • Students on an interruption of studies

Our advice is

  • Free 
  • Confidential (see confidentiality policy)
  • Impartial 
  • Independent - we are not part of Imperial College London, so our advice is not influenced by them
  • Non-judgemental 

We will support and guide you but we will not make decisions for you. We will make sure you have all the information you need to be able to do that for yourself.

How to Get in Touch

  • Email - This is the best way to contac us. We can provide email advice and we aim to get back to you within two working days. From time to time this might take longer but we will always specify this on the website and our automated response. 
  • Telephone  -02075948060 you can call reception and ask to speak to an adviser. If no one is available you can  make a telephone appointment by clicking on the link below
  • Appointments - to book an appointment please click the following link
  • The New Appointment system is currently taking bookings on Mondays, Tuesdays and Thursday between 10 am and 1pm. We hope to expand the service shortly.
  • Please do not email if you have requested an appointment