If you have a complaint about a specific area of Imperial College Union e.g. our venues, shop, or support for clubs and societies, email us at icu.complaints@imperial.ac.uk and we’ll normally get back to you within 10 working days.

You can read more about our procedure on our Governing Documents webpage at Bye-Law G.

If you have concerns or want to complain about the behaviour of another ICU member (e.g. another student, or a fellow member of an ICU club or society) or a group of members (e.g. about an ICU club or society), please get in touch to let us know your concerns or allegations.

You may wish to refer to Imperial’s webpages on bullying and harassment, which outlines informal and formal options available on how concerns can be dealt with.

If you’re not sure which option may be best for you, please get in touch or you can get independent support from the ICU Advice Service or Imperial’s Report & Support Team.

Please note, in order for conduct to be investigated under our Members’ Discipline Procedure (Bye-Law H), the behaviour concerned would need to have taken place within the context of ICU membership, such as through a club or society event or activity.

If the behaviour did not take place in the context of club or society activity, but you still have concerns about the behaviour of an ICU member, we recommend you email the university’s Student Casework Team to raise concerns, with icu.complaints@imperial.ac.uk copied in, advising the university team that you consent to the Casework Team discussing the matter with Imperial College Union.

Whether you want your student representatives to lobby for less coursework or have an idea for how we could better support students, you can submit your idea below.​

A team of staff and students will triage your idea; it may end up being discussed at a Forum, sent directly to your departmental rep, or being discussed at Union Council – the Union’s highest democratic body.​

Submit your suggestions here

We’d love to hear your feedback on our commercial services to continue improving these experiences for you. Commercial services at ICU include our venues (Metric, 568, The Union Bar, Reynolds, h-Bar, and Eat at 568), events, partnerships, The Union Shop and Shop Extra.

Commercial services feedback form

For general enquiries, please email union@imperial.ac.uk.

Please get in touch with icu.complaints@imperial.ac.uk and we’ll help your concern get to the right place.