Terms of Use

Your use of Imperial College Union's online shop is subject to the following terms and conditions:

  1. Once purchased, digital products cannot be transferred, exchanged, refunded or returned unless Imperial College Union changes or has to withdraw the product.
  2. Subject to distance selling regulations, tangible products may be exchanged or refunded minus any handling charges.
  3. If digital product is changed from what was originally advertised products already purchased may remain valid should the customer wish to keep the product. If not, Imperial College Union will refund the face value of the product. 
  4. If Imperial College Union is unable to fulfil an order the customer will be entitled to a full refund, including any handling charges.
  5. The replacement of lost or stolen products is not the responsibility of Imperial College Union.
  6. Customers are advised to check their purchase upon receipt.
  7. It is the responsibility of the customer to inform Imperial College Union of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  8. For event ticket purchases, the right to admission to an event is reserved by the Union and venue staff, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Imperial College Union advises customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
  9. Please ensure that you read all the information that applies to your purchase.
  10. By ordering you agree that purchases are for the personal use of you and your party only, and will not be resold or transferred.
  11. We will not share your personal information for marketing or any other purposes without your consent unless where required by law.
IMPERIAL COLLEGE UNION
Beit Quadrangle
Prince Consort Road
London SW7 2BB
Registered Charity No: 1151241
Tel: 020 7594 8060
Fax: 020 7594 8065
Email: union@imperial.ac.uk
Twitter: @icunion
VAT Reg No. GB 240 5617 84
imperialcollegeunion.org