Modules and Learning Outcomes

To achieve the ILM Level 5 Award in Management of Volunteers, volunteers will have to attend all four module workshops and submit and pass two 2500 word assignment evidencing the ILM defined criteria.

As well as attending the workshops, you will be required to undertake a certain amount of self-study.

The modules are as follows:

Module 1: Promote volunteering to potential and actual volunteers

Learning Outcomes:

  • Know how to promote volunteering to potential volunteers
  • Be able to help potential volunteers to understand the importance of volunteering in meeting the organisations vision, mission and goals
  • Be able to involve volunteers in the organisation
  • Be able to support volunteers change and conclude their role and contribution

Module 2: Manage the Motivation of Volunteers

Learning outcomes:

  • Understand how to communicate what is required from volunteers
  • Understand the importance of effective communication when managing volunteers
  • Be able to support volunteers in recognising and responding to risk
  • Be able to maintain the motivation of volunteers

Module 3: Develop Working Relationships with Colleagues and Stakeholders

Learning outcomes

  • Know how to identify stakeholders and their relevance to an organisation
  • Understand how to establish working relationships with colleagues and stakeholders
  • Be able to create an environment of trust and mutual respect with colleagues and stakeholders

Module 4: Provide leadership and direction for own area of responsibility

Learning outcomes:

  • Be able to lead in own area of responsibility
  • Be able to provide direction and set objectives in own area of responsibility
  • Be able to communicate the direction for own area of responsibility and collect feedback to inform improvement
  • Be able to assess own leadership performance

If you have any questions about the modules or their learning outcomes, please e-mail