Advice Centre


We help all students at Imperial College London, whether they are Undergraduate, Postgraduate Taught or Postgraduate Research.

Our areas of advice include academic issues (such as appeals & complaints) and non-academic issues (such as debt, housing, legal and employment rights).

We also support:

  • Recent graduates who have an issue concerning their studies at Imperial e.g. an ongoing complaint
  • Students who have a confirmed offer from Imperial
  • Students on an interruption of studies

Our advice is

  • Free 
  • Confidential (see confidentiality policy)
  • Impartial 
  • Independent - we are not part of Imperial College London, so our advice is not influenced by them
  • Non-judgemental 

We will support and guide you but we will not make decisions for you. We will make sure you have all the information you need to be able to do that for yourself.

How to Get in Touch

  • Email - this is the quickest way to contact us. We will aim to get back to you within two working days. From time to time this might take longer but we will always specify this on the website and our automated response. Please note that at the moment it can take up to four working days for an adviser to get back to you.
  • Telephone +44 20 7594 8060 (IC: 48060) - you can call the reception and ask for an adviser. If an adviser is not available the receptionist will take your name and contact details and pass your message on to the centre. It would also be helpful if you could leave a brief description of the issue you wish to discuss. An adviser will then return your call or send you an email.
  • Appointments - the best way to request an appointment is to send us an email. An appointment will usually last 30 minutes.