Skip to content
Home
Connect with us
Imperial College Union
Open main menu
Search
Shopping
Log in
Help & Support
FAQs
FAQs: Student Advice Service
Check out some of the regular questions we get from students at the ICU Advice service.
Navigate to specific section on the page
Academic Appeals
Academic Misconduct
Complaints
Mitigating Circumstances
Academic Appeals
What is an academic appeal?
When can I submit an academic appeal?
I have been told my appeal will not be upheld due to ‘academic judgment’. What does this mean?
How likely is it that my academic appeal will be successful?
How long does an appeal take?
Should I appeal, or should I complain? What is the difference between these two procedures?
What does "a material procedural irregularity in the conduct of the assessment or the consideration of the student's academic profile" mean?
What does "procedural unfairness in the conduct of the assessment or the mitigating circumstances procedure" mean?
What is an arithmetic mark check? Is this the same as an academic appeal?
What should I do if my appeal has been rejected?
My review has been rejected or still waiting for an outcome after 90 calendar days. What now?
How can the Advice Service help?
Academic Misconduct
What is academic misconduct?
What is collusion?
What would be classified as an examination offence?
What is plagiarism, including self-plagiarism?
What is dishonest practice?
What penalty do you think I will get?
Will I be excluded from the university?
I do not understand my Turnitin report. I have a high percentage. What does it mean?
I had mitigating circumstances – will this be taken into account?
I showed my friend my essay and they used sections from it? Is that collusion?
What are examples of poor academic practice?
What happens in a panel meeting?
I want to appeal a penalty applied to me; how do I do this?
How can the Advice Service help me?
Complaints
Is my issue an appeal or a complaint?
How do I raise a complaint?
I have a complaint about a university service. What should I do?
I have a complaint about a university staff member. What should I do?
I have a complaint about the Imperial College Union. What should I do?
How long will it take to receive a response from my university complaint?
Who will investigate my complaint?
What type of outcome can I request?
What if a group of us are unhappy?
Will anything be done about my complaint?
I would like to request financial compensation? How much should I request?
I am a PhD student. Can I still complain?
I want to take things further and seek legal advice. What happens now?
I have received an outcome, and my complaint was not upheld. What can I do next?
My Request to Review has not been upheld. What are my remaining options?
How can the Advice Service help?
Mitigating Circumstances
What are mitigating circumstances? Can I apply?
How do I get an extension?
Should I ask for an extension or submit a request for mitigating circumstances?
What evidence do I need to provide?
The evidence I can offer the university isn’t in English. What do I need to do?
Where and how do I submit my mitigating circumstances?
My mitigating circumstances request has been rejected. What should I do?
My health has impacted an exam I have just sat. Is this process relevant and what should I do?
I have a long-term fluctuating condition which affects me at various times and have submitted a lot of requests for mitigating circumstances. Is there anyone else who can help?
