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The Student Activities Team are looking to expand their team of Helpdesk Assistants. The Union Helpdesk is the first point of contact with the Union for many people and will play a key role in delivering a positive, high-quality experience. The Student Activities Team are therefore looking for several students to provide a welcoming, courteous, efficient, and proactive reception service for all users of the union. Duties and responsibilities will include but may not be limited to carrying out various administrative tasks, handling student queries face to face and via email, receiving and sorting post, and renewing selected memberships to students and staff members.

The role will be a casual contract with an expected average of around 4 hours per week during term time. The Helpdesk will be open Monday to Friday from 9am to 5pm (subject to change). We are a flexible employer meaning that we will aim to work your shifts around your educational schedule within reason. The expected start date for this role will be the 15th of September 2025, with training taking place the week before. Please only apply for this role if you will be available for in person shifts from the 15th of September, as training can be online.
This role is a fantastic opportunity to understand how Union processes and systems work, and gain some administrative, customer facing experience, and develop various skills. If you are interested in joining the team, look at the Job Description for more info.

How to apply:

If this sounds like a role you would be interested in, email j.guillot@imperial.ac.uk with your CV and a cover letter explaining why you are interested in the role and how you meet the essential skills.

All successful applicants will be notified regarding specific interview dates and times. Interviews are expected to be held in the week of Monday 18 August, either in person or online, with many slots available between 9am and 5pm.