About the role

We're looking for a friendly, proactive Advice Caseworker (Outreach Specialist) to join our high performing Advice Service.

This is a unique role combining student advice and outreach. You'll provide one-to-one advice to students on academic matters, while also developing and delivering engaging outreach activities that help students understand the support available to them.

We're looking for someone who enjoys working with people, is confident communicating with a wide range of audiences, and is passionate about improving the student experience. You'll be equally happy supporting students in appointments as you are delivering workshops, attending events and building relationships across the University.

If you have experience supporting people, excellent communication skills, and enjoy making a positive impact, we'd love to hear from you.

Join a supportive, ambitious team and help ensure every Imperial student knows where to turn when they need advice.

What you would be doing

You will provide confidential, impartial advice and guidance to students on academic regulations and procedures, helping them understand their options and navigate challenging situations. Through appointments, meetings and written correspondence, you will support students in resolving issues while maintaining accurate case records and ensuring a high standard of service delivery.

Working closely with College departments and external organisations, you will help students access the support they need and contribute to identifying trends and emerging issues affecting the student experience. Your insights will help inform the Union's advocacy work and support positive change across the University.

Alongside your advice responsibilities, you will develop and deliver a programme of outreach activities designed to raise awareness of the Advice Service and wider Union initiatives. This will include promoting the service at Welcome events, delivering presentations, maintaining a visible presence across campuses and building relationships with key stakeholders to ensure students can easily access support.

You will also measure the impact of outreach and engagement activities, using data and feedback to continually improve the programme. In addition, you will contribute to training students, colleagues and elected officers, participate in relevant meetings and working groups, and support the Union's strategic commitment to student wellbeing, engagement and empowerment.

What we are looking for

We are looking for a compassionate and proactive individual who is excited about supporting students and helping people navigate challenging situations. You will have experience providing advice, guidance or one-to-one support through appointments, meetings, calls or similar settings, with the ability to build trust, communicate clearly and maintain confidentiality. You will be highly organised, able to manage competing priorities, maintain accurate records and produce clear written communications, while demonstrating a strong commitment to equality, diversity and inclusion.

You will also be confident engaging with a wide range of audiences and promoting services through presentations, events or other outreach activities. Experience of encouraging participation, building relationships and delivering impactful engagement initiatives will be valuable, as will an understanding of the issues affecting students and young people. Above all, you will be someone who enjoys working collaboratively and takes a student-centred approach to their work.

The full requirements are set out in the Job Description and Person Specification.

What we can offer you

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we encourage you to get in contact. It’s a brilliant place to work.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits page:

Benefits | Administration and support services | Imperial College London

Further information

To apply for the role please complete the online application form.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.

Should you require any further details on the role please contact the People team on icu.people@imperial.ac.uk

Closing date: 16 August 2026

Interviews will be expected to take place week commencing 24th August 2026.

Looking for a role where you can help shape the student experience? Join our team to support democratic and representative functions, helping students make their voices heard and ensuring key decision‑making spaces run smoothly. From coordinating Union Council meetings and forums to supporting elections, campaigns and student events, you’ll play an important role in student representation at Imperial.

Working closely with the Representation Team, you’ll help plan meetings and events, manage communications, support student engagement activities, and ensure students and staff are kept informed about the outcomes of democratic discussions and campaigns.

What you’ll be doing:

• Supporting the administration of Union Council and its associated forums
• Preparing agendas, papers and minutes, and arranging meeting logistics and catering
• Monitoring the Representation Team inbox and responding to enquiries
• Supporting elections, representative training and student engagement activities
• Helping deliver representation‑related events, conferences, social events and outreach stalls
• Promoting democracy, campaigns and student success stories through communications and outreach
• Working with student leaders and volunteers to help create positive change across Imperial

For more information, see the job description or contact the team.

See the job description for details on how to apply.

Looking for a flexible role that fits around your studies while giving you valuable governance and administration experience? We’re recruiting a Governance Assistant at Imperial College Union.

You’ll support the Governance Team with a range of administrative and organisational tasks that help keep the Union’s governance processes running smoothly. From preparing committee meetings and uploading documentation, to supporting communications and meeting logistics, you’ll play an important role behind the scenes of the Union.

This is a great opportunity to develop your administration, communication and organisational skills while gaining insight into charity and students’ union governance.

What you’ll be doing:

• Supporting the administration of the Board of Trustees and its subcommittees
• Uploading agendas, papers and governance documents to the Union website
• Assisting with meeting planning, logistics and minute-taking
  Supporting internal and external communications related to governance activities
• Helping maintain governance-related webpages and information
  Assisting with the administration and triage of complaints inbox enquiries
  Supporting room bookings, catering and event logistics for meetings and workshops
• Helping set up meeting spaces and providing basic technical support when required

This is a casual role with an expected average of around 8 hours per week. Most shifts will be based in person at Imperial’s South Kensington campus. Applicants must be current Imperial students.

To apply and for more information, see the Job Description.

Looking for a role where you can help turn student feedback into positive change? Join our team to support research, policy and influencing work, helping ensure students’ views are heard and used to improve the student experience. From supporting research projects and student-led campaigns to coordinating events and engagement activities, you’ll play an important role in helping students influence change at Imperial.

Working closely with the Representation Team, you’ll help deliver data-driven projects, support policy development, manage communications, and ensure key representation activities run smoothly.

What you’ll be doing:

• Supporting research projects, including administration, agendas, minutes and consent processes
• Monitoring the Representation Team inbox and responding to enquiries
• Supporting student campaigns, policy development and influencing activities
• Helping students use data and feedback to drive positive change
  Supporting elections, representative training and student engagement activities
• Helping deliver representation-related events, conferences, social events and outreach stalls
• Promoting student feedback, campaigns and success stories through communications and outreach
• Working with student leaders and volunteers to strengthen student representation across Imperial

For more information, see the job description or contact the team.

See the job description for details on how to apply.