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Advice Centre

Welfare & Advice


The Advice centre is your first port of call if you are experiencing difficulties during your time at university.

We can help all students at Imperial College London, Undergraduate, Postgraduate Taught and Postgraduate Research.

We also help:

-recent graduates who have an issue concerning their studies at ICL e.g. an ongoing complaint

-students who have a confirmed offer from ICL

-students on an interruption of studies


Our Advice is:


Free: you don’t have to pay to get advice

Confidential: we won’t tell anyone that you’ve come to see us and we won’t share with anyone else what you tell us unless in exceptional circumstances (see confidentiality policy)

Impartial: we offer the advice that is best for you, we are not influenced by any other organisation

Independent: we are not part of the Imperial college so our advice is not influenced by them

 Non judgemental: as long as you are a student we will offer the best advice we can give you and we will not judge your position or the next step you decide to take.

We will support and guide you but we will not make decisions for you. We will make sure you have all the information you need to be able to do that for yourself.



The service is open weekdays except Wednesdays from 10:00 to 16:00.

Email this is the quickest way to contact us. We will aim to get back to you within 2 working days. From time to time this might take longer but we will always specify this on the website and our automated response. Please note that at the moment it can take up to 4 working days for an adviser to get back to you.

Telephone +44 20 7594 8060  (IC: 48060): you can call the reception and ask for an advisor. If an advisor is not available the receptionist will take your name and contact details and pass your message on to the centre. It would also be helpful if you could leave a brief description of the issue you wish to discuss.

An adviser will then return your call or send you an email.

Appointments: the best way to request an appointment is to send us an email. An appointment will usually last 30 minutes.

Drop ins: we are NOT running a drop in session at the moment.



The Advice Centre operates under a Confidentiality Policy and a Code of Practice. Click on each to read them.


The Advice Centre
The Advice Centre is open weekdays (excluding Wednesdays) from 10:00 - 16:00. It is located on Floor 2M of the Union Building, South Kensington Campus, SW7 2BB

+44 20 7594 8060
IC: 48060

Beit Quadrangle
Prince Consort Road
London SW7 2BB
Registered Charity No: 1151241
Tel: 020 7594 8060
Fax: 020 7594 8065
Twitter: @icunion
VAT Reg No. GB 240 5617 84