Frequently Asked Questions

Frequently Asked Questions

We understand you might have a lot of questions over the coming months, and we’re here to help in any way we can. Hopefully you’ll find the answer to your question below, but if you can’t, please reach out to us via social media and we’ll get back to you as quickly as we can! 

1. What if I get COVID-19 and can’t attend an event? 

A: If you have bought a ticket for an event but cannot attend because you have tested positive for COVID-19, or are required to self-isolate, you will be eligible for a refund. Please see the refund section for details. 

2. I have symptoms but haven’t been tested, can I attend? 

A: If you start to display COVID-19 symptoms at any time you should follow NHS guidance and get a test as soon as you can. While waiting for your results you should behave as if you have COVID-19 and minimise interaction with other people. Information on this can be found here

If on the day of the event you display symptoms, you should not attend the event or come on to campus. You will be eligible for a full refund on your ticket, please see the refund section for details. 

3. Can I transfer my ticket? 

We are not able to facilitate transfers of tickets to other individuals, as these are stored on your personal account and your College ID card is used to validate entry at our events. Please request a refund in this situation and don’t attempt to sell your ticket to another student. 

4. Can I buy tickets for a friend/bring a guest? 

A: Due to the high demand for our Welcome 2021 events, and that these events are primarily about enabling Imperial students to meet each other, we have restricted sales of advanced tickets to Imperial students only. 

5. What happens if the government rules change? 

If there are any changes to the government regulations or guidance, we will review our operating procedures and change them where necessary to ensure we are compliant. We will communicate any changes directly to ticket holders via email as well as updating our website and social media channels accordingly. 

6. Do I have to have had the vaccine or a negative test to attend? 

We expect all attendees at our events to have taken a lateral flow device (LFD) test on the day of the event and receive a negative result. You do not need to bring your test or result to the venue, this is a measure we request you take to help keep your fellow students safe. If you receive a positive result, it is important you stay at home and isolate and get a confirmatory PCR test. 

7. If I don’t turn up, can I get a refund? 

Students who decide not to attend are not eligible for a refund unless they meet specific criteria (see below). 

8. What measures are you taking to reduce the risk of transmission? 

We have undertaken comprehensive risk assessments for all our venues and have taken a number of measures to help reduce the risk of transmission, including: 

• Maximising airflow around our venues. 

• Our customer-facing staff wear face coverings indoors. 

• Increased cleaning and sanitisation of our tables, chairs and surfaces. 

• Sanitisation stations are located around our venues. 

• We encourage our students, guests and staff to wear face coverings when moving around the building.

9. How many people will be at the events? 

The number of people at our events differs from event to event. The maximum capacity of Beit Venues is 1,200. 

10. Will there be table service or bar service? 

We encourage you to use the app when ordering if you visit our venues during the day – just scan the QR code on the table. As our night time events are much busier, it won’t always be possible to order via the app, so bar service will be operating. 

Will staff wear face coverings? 

We will be requesting our customer-facing staff wear a face covering unless medically exempt. Any staff member who is exempt will be wearing a sunflower lanyard. 

How can I get tested?

If you are attending campus regularly and/or you live in halls of residence and you choose to use the PCR testing scheme, you should take one test per week. More information around PCR testing can be found here. If you choose to use LFD Collect for self-testing at home, you should take two tests per week; More information around the LFD Collect scheme can be found here.

Where can I get a vaccine?

From 6 October, there will be a pop-up vaccination clinic located in Princes Gardens where you can get your first or second dose. For more info and to get yourself booked in, click here.

How can I get a refund?

Contact icu.refunds@imperial.ac.uk with all of the following:

  • Details of the event you have missed.
  • Your CID number
  • Your Name
  • Proof of ticket purchase (a screenshot of your account or a copy of your confirmation email)

And one of:

  • Proof of a positive test result that means you need(ed) to isolate on the date of the event (email/text from NHS, or College's Testing Service)
  • Notification to self-isolate from NHS Track & Trace or College's Coronavirus Contact Tracing Hub, as a result of being a close contact.
  • If you are displaying symptoms and are awaiting test results, a declaration that this is the case, and proof that you have booked a COVID-19 test (This must be sent before 5pm on the day of the event).