Complaints

While the College and the Union strive to provide you with the best University experience that we can, sometimes students feel unhappy with a certain aspect of the support or service that they have received. If this is the case there is a clear complaints procedure which students can follow.

There are four stages in the College's Procedure for Dealing with Complaints by Students which are:

Stage 1: The Complaint should be raised in the first instance with the individual responsible.

Stage 2: The Complaint is referred to the relevant responsible authority; this is determined by the subject of the complaint

Stage 3: The Complaint is referred to the academic registrar who will investigate the complaint and propose a resolution in consultation with the responsible authority.

Stage 4: A report is prepared by the Academic Registrar that is referred to the Pro Rector (Educational Quality), who will reach a conclusion on the complaint and determine a course of action.

Once the complaints procedure has been completed and the student still feels aggrieved, the student can refer the complaint to the Office of the Independent Adjudicator for Higher Eduction. This is an independent organisation which was set up specifically to ensure that Universities are dealing with Appeals and Complaints fairly.

If you require assistance with any aspect of making a complaint, including the process or the evidence required to support your complaint please contact the Student Adviser.

Nigel Cooke
(020) 7594 8067
IC Extension 48067