Academic Related

Academic Complaints

Occasionally, despite College's best efforts, you may feel unhappy with the service or support you have received. If you feel that you have had a bad experience, College have set out a procedure for helping you make a complaint.

(If you would like to appeal against an unfair mark or against a decision made against you, then please read the Appeals Page.

There are three stages in the College's Procedure for Dealing with Complaints by Students. Broadly, they are as follows:

Stage 1: You must first raise the complaint with the individual responsible.

Stage 2: If the individual responsible has not resolved your complaint, then you must then make contact with the Head of Department relevant to the complaint. This might be the head of the department where you study, the President of Imperial College Union, the Head of Residences, the Head of Catering or the College Secretary, depending on what the complaint is about.

Stage 3: If the Head of Department has not resolved your complaint, you must then contact the Dean of students. The Dean of Students will attempt to resolve your complaint.

Once the Complaints Procedure has been completed, if you are still dissatisfied, you can refer the complaint to the Office of the Independent Adjudicator for Higher Education OIAHE. The OIAHE is an independent body that ensures that universities deal with appeals and complaints fairly, and will be able to review your complaint and make a final decision.

The Student Adviser can help take you through this process, and help you put together the evidence required to support your complaint. If you are thinking of making a complaint, please get in touch.

Nigel Cooke
(020) 7594 8067
IC Extension 48067